Terms of Service

Terms of Service

 

These Terms of Service (“Terms”) govern your access to and use of the XGAES website and your purchase of products or services from XGAES.

By accessing our website, requesting a quotation, placing an order or using our services, you agree to these Terms. If you do not agree, please do not use the website or place an order.

1. Eligibility

By using our website or placing an order, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

2. Product Information

We make reasonable efforts to describe our products accurately. However, product photographs, colors and visual representations may vary depending on lighting, production updates and device displays.

Product specifications, designs, components and packaging may be updated where this does not materially change the intended function of the product.

Please contact us before ordering if a particular specification, configuration or compatibility requirement is important to your purchase.

3. Prices and Quotations

Prices displayed on the website may not include international shipping, customs duties, import taxes, local delivery charges or special configuration costs unless expressly stated.

Because shipping costs vary by destination, customers may be required to contact us for a complete quotation.

A quotation may include:

  • Product model and configuration
  • Quantity
  • Product price
  • Available shipping method
  • Shipping cost
  • Estimated processing or delivery time
  • Payment instructions
  • Quotation validity period

A quotation is valid only for the period stated in the quotation. Prices and shipping costs may change after the quotation expires.

4. Orders and Acceptance

Submitting an order, payment or quotation request does not automatically mean that the order has been accepted.

An order is confirmed when we accept the order and provide confirmation or begin processing it. We may refuse or cancel an order before acceptance due to product availability, pricing errors, payment issues, shipping restrictions, suspected fraud or other reasonable operational reasons.

If we cancel an order after receiving payment and before fulfillment, we will refund the applicable amount paid.

5. Payment

Customers must pay using an approved payment method and provide accurate billing and transaction information.

Orders may not be processed or shipped until the required payment has been received and confirmed.

Customers are responsible for bank charges, currency conversion charges or payment service fees unless otherwise agreed in writing.

6. Shipping and Delivery

Shipping is governed by our Shipping Policy, which forms part of these Terms.

Delivery dates are estimates unless expressly guaranteed in writing. XGAES is not responsible for delays caused by carriers, customs, weather, government actions, incorrect addresses or circumstances outside our reasonable control.

7. Returns and Refunds

Returns, cancellations, exchanges and refunds are governed by our Refund and Return Policy.

Customized or made-to-order products may be subject to additional restrictions disclosed before the order is confirmed.

8. Customer Responsibilities

Customers are responsible for:

  • Selecting a product suitable for their intended use
  • Reviewing the product information and confirmed quotation
  • Providing accurate contact, billing and delivery information
  • Following installation, operation and safety instructions
  • Using the product in a suitable environment
  • Complying with applicable local laws and import requirements

Products must not be modified, misused or operated in a way that creates an unreasonable risk of injury or property damage.

9. Intellectual Property

The website content, including product photographs, graphics, logos, text, designs and other materials, is owned by or licensed to XGAES and is protected by applicable intellectual property laws.

You may view the website for personal or internal business purchasing purposes. You may not copy, reproduce, distribute, sell, modify or commercially exploit our content without prior written permission.

10. Prohibited Uses

You may not use our website or services to:

  • Violate applicable laws or regulations
  • Infringe the rights of XGAES or another person
  • Submit false, misleading or fraudulent information
  • Transmit malicious software or harmful code
  • Attempt unauthorized access to the website or related systems
  • Interfere with the security or operation of the website
  • Collect information about other users without authorization

11. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers, shipping companies, WhatsApp and Discord.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website is provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure or error-free.

Nothing in these Terms excludes any warranty, guarantee or consumer right that cannot lawfully be excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, XGAES will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.

Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability where such limitation is prohibited by law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify XGAES against claims, losses or reasonable expenses resulting from your unlawful use of the website, violation of these Terms or infringement of another person’s rights.

15. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be published on this page with a revised “Last updated” date.

Changes will apply prospectively unless applicable law requires otherwise.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

17. Governing Law

These Terms are governed by the laws of [GOVERNING LAW / JURISDICTION], without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

18. Contact Us