FAQ

Customer Support

FAQ

Find answers about ordering, international shipping, quotations and product support.

How can I get a complete quote?

Contact us with the product name, quantity, destination country and postal code. We will confirm the product cost, available shipping method and shipping price.

Is shipping included in the displayed product price?

Unless clearly stated otherwise, shipping is quoted separately. Shipping costs depend on the destination, quantity, package size and available delivery method.

My country is not available at checkout. What should I do?

If no shipping option is displayed for your location, please contact us directly. We will check the available shipping methods and add or arrange your destination when possible.

Do you ship internationally?

We can arrange shipping to many international destinations. Availability and price depend on your country and postal code, so please contact us before ordering.

How long does delivery take?

Delivery time varies according to the destination and shipping method. We will provide an estimated delivery timeframe together with your quotation.

Is assembly required?

Assembly requirements depend on the product model. Contact us with the product name and we will provide the relevant setup information.

Are replacement parts available?

Please contact us with your product model and a photo of the required component. We will check the availability of suitable replacement parts.

How can I contact XGAES?

WhatsApp: +86 159 4285 8692
Discord: @Zhenglei8208
Email: xgaes202666@gmail.com