Shipping Policy

Shipping Policy

 

XGAES provides shipping to many international destinations. Because shipping methods, delivery times and costs vary depending on the destination, product, quantity and package size, shipping is normally quoted separately.

1. Shipping Quotes

Unless clearly stated otherwise, the product price displayed on our website does not include international shipping.

Before placing or confirming an order, please contact us and provide the following information:

  • Product name or product link
  • Required quantity
  • Destination country
  • City and postal code
  • Any special product or delivery requirements

We will check the available shipping options and provide a quotation that includes the applicable shipping cost.

2. Countries Not Available at Checkout

If your country or shipping location is not available at checkout, this does not necessarily mean that we cannot ship to your location.

Please contact us through WhatsApp, Discord or email. We will check whether an appropriate shipping method is available and provide a separate shipping quotation when possible.

3. Processing Time

Order preparation and processing times depend on product availability, quantity and product configuration. An estimated processing time will be provided with your quotation or order confirmation.

Processing time does not include carrier transit time, customs clearance, weekends or public holidays.

4. Estimated Delivery Time

Delivery times vary by destination and shipping method. Any delivery date or transit time provided by XGAES is an estimate and is not guaranteed unless expressly agreed in writing.

Delays may occur due to customs inspections, carrier operations, weather, holidays, local delivery restrictions or other circumstances outside our reasonable control.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly included in your written quotation, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customers are responsible for providing any information or documentation required for customs clearance.

6. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, recipient name, telephone number and postal code.

Please contact us immediately if the shipping information needs to be changed. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Additional charges resulting from an incorrect or incomplete address may be charged to the customer.

7. Tracking Information

When tracking is available, tracking information will be provided after the order has been dispatched. Some freight or specialist shipping services may provide limited tracking updates.

8. Split Shipments

Depending on product size, quantity and availability, an order may be shipped in more than one package or shipment. Where applicable, we will provide the relevant shipping information.

9. Damaged or Missing Shipments

Please inspect the package and product as soon as possible after delivery. If the package or product appears damaged, take clear photographs or videos before discarding any packaging.

Report visible damage, missing packages or missing components to us within 7 days of delivery. Please include your order number, photographs, videos and a description of the issue.

We will review the information and assist with the carrier claim or an appropriate solution where applicable.

10. Contact Us

For shipping availability or a complete quotation, contact: