Privacy Policy

Privacy Policy

 

This Privacy Policy describes how XGAES (“XGAES,” “we,” “us” or “our”) collects, uses and discloses personal information when you visit our website, contact us, request a quotation, place an order or otherwise use our services.

Our online store is hosted by Shopify. Shopify may process personal information in connection with providing the ecommerce platform and related services.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information, including your name, email address, telephone number, WhatsApp details or other contact details
  • Order information, including selected products, quantity, billing address, shipping address and order history
  • Quotation information, including destination country, city, postal code and shipping requirements
  • Payment and transaction information processed through Shopify or our payment service providers
  • Communications sent through email, WhatsApp, Discord, contact forms or customer support channels
  • Technical information, including IP address, browser type, device information, cookies and website usage information

We may also receive information from Shopify, payment providers, shipping providers and other service providers used to operate our store.

2. How We Use Personal Information

We may use personal information to:

  • Respond to inquiries and prepare product or shipping quotations
  • Process, confirm and fulfill orders
  • Arrange shipping, customs documentation and delivery
  • Process payments, refunds and transaction records
  • Provide product support and respond to warranty or return requests
  • Communicate important information about an order
  • Operate, secure, maintain and improve our website and services
  • Detect and prevent fraud, abuse and security incidents
  • Comply with legal, accounting, tax and regulatory obligations
  • Send marketing communications where permitted and where consent is required

3. How We Disclose Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business, including:

  • Shopify and ecommerce technology providers
  • Payment processors and financial institutions
  • Shipping carriers, freight forwarders and logistics providers
  • Customs brokers and government authorities where required
  • Cloud hosting, analytics, security and customer-support providers
  • Professional advisers such as accountants, insurers and legal advisers

We may also disclose information when required by law, to respond to valid legal processes, to protect our rights or the rights of others, or in connection with a business reorganization, merger or sale.

4. Cookies and Similar Technologies

Our store and service providers may use cookies and similar technologies to remember preferences, operate website functions, understand website usage, prevent fraud and improve our services.

Depending on your location, you may be able to manage non-essential cookies through the cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

5. Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information when customers interact with Shopify merchants.

Additional information about Shopify’s processing practices is available in the Shopify Consumer Privacy Policy .

6. International Data Transfers

XGAES, Shopify and our service providers may process personal information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal, tax and accounting obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a portable copy of certain information
  • Opt out of certain marketing communications
  • Appeal a decision concerning a privacy request where applicable

These rights may be subject to exceptions under applicable law. We may need to verify your identity before processing a request.

9. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us.

Even if you opt out of marketing communications, we may still send non-promotional messages concerning quotations, orders, payments, shipping or customer support.

10. Information Security

We use reasonable administrative and technical measures designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are not directed to children under the age required to provide valid consent in their jurisdiction. We do not knowingly collect personal information directly from children without appropriate authorization.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The updated version will be published on this page with a revised “Last updated” date.

13. Contact Us

For questions or privacy requests, contact: